Saturday, 22 April 2017
Flipkart tightens return policy; stops refund on computer, camera, mobile accessories and more
In a bid to minimize operational costs, Flipkart has tightened its return and exchange policy across several categories. The online marketplace will no longer offer refunds on products like mobile accessories, personal care appliances, computer and camera accessories, office equipment, wearables and games.
The return policy for these categories now reads "Refunds are not offered. All sales are final".
In the case of a defect, Flipkart's new return policy says "If a defect is determined within the 10-day period following delivery, a replacement of the same model will be provided at no additional cost. Only in cases where the replacement product is not in stock or has been permanently discontinued, a refund for the entire product or part(s) of the product will be provided by the seller."
However, Flipkart will continue with the 30-days return/exchange window for products like clothing, footwear and eyewear.
Flipkart's new return and exchange policy has been welcomed by their sellers, but is seen as a setback for customers. Industry analysts say that Flipkart’s earlier return and refund policy along with attractive discounts on products compared to the other online marketplace were the reason behind its popularity in the country, and now with the new policy, Flipkart may lose their customer base.
Earlier Flipkart had stopped refunds on high-end products like mobile phones, furniture and larger appliances. Meanwhile Flipkart's rival Amazon India continues to offer refunds/exchange across various product categories, except for mobile phones.